Steven van Andel

Review of Byrne Ford

We scheduled a service that they said would take 1...

We scheduled a service that they said would take 1,5 hours to complete. Sure, I can take some hours off work for that, no problem. When getting to Byrne at 9, they said it would take at least until 1... (OK, we saw how 1,5 would have been really fast, so we could live with this)

We decided to do some shopping because going to work for 4 hours is just no use. After one hour we received a call, they needed to do some service work and it would take until 2. This would have meant that I would have gone home to get some work done, but now we where at a shopping center without a car and no means of getting there. Finally, at 4.30 we have our car back, 6 hours later than proposed (which would have been no problem at all if they would have been realistic about it from the start).

And then I haven't even started about the 2000 dollar repairs on a car that we bought from them only half a year ago... Now "suddenly" all parts needed replacing...