A lot of miscommunication between what I believe w...

A lot of miscommunication between what I believe was the mechanic, the front desk and myself. But it worked out.

I wanted a small weld done on one of my control arms because one of the anchors for the bolts had broken off when I was trying to remove it. It didn't need to be neat, I just needed the weld done. I also needed them to just take a peek at my drive-side rear suspension. They said it would be $75 for the weld and they found nothing in the rear suspension. That's way too much for just a weld! I asked why it was so much. They described how they would have to clean up the JB Weld that I had applied to it before coming in and for the apparent welding expenses. I asked What if I go clean it and come back? Still $75.

Due to my previous 1 star review, they reached out to me and asked why I had posted such a bad review. I explained what happened. Then the caller went on to teach me a life lesson on how much my time was worth and how buying parts from other people and doing the labor yourself isn't a good idea because they offer warranties for their labor and parts. I tried telling him that I got my own parts and made sure that they had their own warranties, but he cut me off. I appreciate the thought, but I didn't need it.

Later the caller told me that the $75 would have included a 3 point inspection. No one had told me that. And, when asking the mechanic, the mechanic did in fact weld the part that I needed welding. Again, no one told me that.

The entire time at the shop and when on the phone I felt like they were trying to justify how expensive a weld can be and how much effort goes into it. I understand that there is some cleaning that goes into it, but I didn't need it pretty or perfect. I was removing that old part anyway.

Overall, I got what I originally asked for: a small weld. But I do feel bad because they had welded it without me knowing and I didn't pay for it. I still felt they were unfriendly, and there was a lot of miscommunication.