This is the most difficult mortgage company i have...

This is the most difficult mortgage company i have Ever worked with. I changed My property insurance for my home and sent in information. They have needed me to add to this document 3 times and never once given me a checklist of what is needed. So every time i call they have a new task for me to do with my insurance. All the while they have charged me $320 for hazard insurance that i dont Need. The policy i have Has more than necessary coverage. Over the last 9 months and hours spent on customer service and paid an additional $ 3000 towards this insurance policy that is not needed. Avoid this company at all costs!! Worst customer service ever!!!

Travis

*****Update 12/3/19********

my issues started in July of 2018 as mentioned above. 18 MONTHS LATER i just received a check for 5,100.00 dollars that this company has falsely withheld from me over this time period.. countless hours on the phone, having to explain my situation over and over again to a new customer service rep, going through hoop after hoop... they finally stopped stealing from me... 18 MONTHS of being overcharged for my mortgage!!! I ve been beyond frustrated and wouldn t wish this experience upon anyone... i don t review a lot of companies online.. if you have any choice in your loan server please, please do not do business with this company i beg you!!!