The parking situation is a big issue that I feel t...

The parking situation is a big issue that I feel the resort is not addressing properly. I ended up having to park at one of their satellite lots (Nordic) due to the large number of people at the resort. Unfortunately, they only had 1 shuttle van, with only a 14 passenger capacity running to shuttle people back and forth from the lots.

Needless to say, we were in line for several hours in freezing temperatures before we were taken back to our car. They did have 2 large buses that were running initially, however one of them could no longer operate due to transmission issues and the other bus was used to haul the employees back to their cars.

If I were running the resort, I would give paying customers the priority to use the shuttle buses to take them back to their cars over the employees. I don't understand why they couldn't use the smaller van to take the employees back and use the 1 operating larger bus to shuttle back the skiers/boarders. The lack of consideration and willingness to provide good customer service are reasons why I will not be returning back to Steven's Pass.