Racial Profiling

Racial Profiling

An employee of this hotel recently racially profiled a friend of mine who was a paying guest - approaching him with a security guard to ask if he was a guest at the hotel while he was quietly sitting in the lobby. They did not approach his 3 white friends. I sent a note to corporate expressing my concerns and asked that they train their employees, mistaking this Hyatt with the Hyatt Rosemont located down the street. I immediately heard from the Hyatt Rosemont manager who apologized for the situation, but we quickly realized that the incident actually happened at the Hyatt Regency O'Hare. The Rosemont manager forwarded our communication to the manager of the Hyatt Regency O'Hare. I never received any communication from the O'Hare manager, which leads me to believe that it is not a situation that he is taking seriously. This is a huge concern. I am an event planner/producer, and I will not bring my business to the Hyatt Regency O'Hare. Racial profiling is an extreme violation that needs to be addressed promptly. I do hope they figure out this issue and are able to train their employees to value all guests.More