As a yearly customer of Snowbowl, I was very disap...

As a yearly customer of Snowbowl, I was very disappointed with the customer service given to us this Christmas. My family and I purchased tickets online for a lift ticket on Christmas Day but unfortunately we ran into a road closure on the I-17 due to a major roll over accident (This accident was on the news). We were stuck in traffic for over 2 hours with no signs of movement. Our GPS stated we wouldn't make it to snowbowl until 2:30pm (They close at 4PM). We immediately called Snowbowl and informed them that the road was closed and we would be unable to make it. We didn't ask for a refund, simply asked to get credit or the chance to ski the following day or any other day. To my amazement, there was "nothing they could do." The Manager, Christian, refused to help us. I can't believe Snowbowl employs a manager that cannot do a single thing for their customers. After asking to speak to someone else, Christian placed us on a 20 minute hold, only to tell us that he had "spoken to the director" and we would only be given credit for the amount purchased, valid ONLY for the following day, BUT we had to pay an extra $50.00 per lift ticket...EACH. This is absurd and to have this happen to us on Christmas day made matters worse. Definitely will not be returning and will start going to Sunrise instead.