Terrible experience.

Terrible experience.
Over 3 weeks and no phone. I've now been given three alleged dates they'll dispatch the phones - one when I ordered, one when I complained, and another today when I tried to cancel. The reality is they either have the phone I wanted in stock or they don't - if they do, it simply doesn't take over 3 weeks to dispatch it. Tried to ring them to complain, the phone lines just ring out. Sent messages using their internal website making my dissatisfaction quite clear and asking for confirmation they'd dispatch the phone that day or a refund - got neither - just a "It'll be dispatched in 1-3 working days" completely ignoring what I'd asked for. Posted on their Facebook page - no reply. Messaged them on their facebook page. Took them 3 days to respond and when they finally did there was no apology for the terrible service, just another "It'll be dispatched in 1-3 working days" - avoid like the plague if you want to actually get what you've paid for. The products look cheap but it's a complete scam.