This call center is absolute trash and the OPS man...

This call center is absolute trash and the OPS manager Percy Bryan is a scumbag, liar, and treacherous. He promises things to agents to incentivize them to work harder and never fulfills his side. He strings agents along and makes them work in positions above their pay grade for months on end without ever compensating them appropriately for the more difficult work. Please do yourself a favor and stay away from this call center. Management is a joke, they are unorganized, and they will change your schedule at the last minute, not tell you and then write you up when you miss work.