Loved the hotel and our stay was great! Staff was ...

Loved the hotel and our stay was great! Staff was very nice, check-in was smooth and our room was clean, as expected. Unfortunately things turned for the worst immediately after checking out. A guest hit my car in the hotel parking deck (between 6/20-6/21) and left. I approached the staff and they stated that there were NO cameras in the deck, therefore there was nothing that they could do. On the morning of 6/24, I called to speak with a manager and was greeted by a guest service associate, Ann, who surprisingly stated that someone saw the incident and sent an email with a description. She ensured that she d review the statement to confirm that it was my car and someone would get back with me. I called back later that evening for an update and left a voicemail with the District Manager, Cindy, I believe. The next day I called once more and was directed to the voicemail of the General Manager. Neither have returned my call. I am a Hilton member and love this hotel, however, I m hesitant to return due to the lack of urgency. If you re planning to stay here and park in the deck, do so away from other cars, if possible!