kaf duh

Review of HOTEL VILLA LUXEMBOURG

Where should I start with this hotel, I got this r...

Where should I start with this hotel, I got this room discounted from groupon. I am normally wouldn t book just because the deal sounds to good to be true but I took a risk anyway. I will list all the pros and cons:

Cons:

1. the hotel checking time was 2pm which is understandable we ended up arriving at 11am and was told by the lady we can t check In till 2.30 because there are fully booked. Me and my baby daughter waited in reception till 1.30 before I noticed people getting allowed to check in. I eventually approached them and they said they didn t know I was waiting. Even though my daughter was crying because she was tired. We wasn t offered anything to drink.
2. There was a strong odour of damp and cigarette. Some burn marks on the carpet. 12am in the night we were woken up by a strong smell coming from the vent in the toilet. Which turned out to the toilet waste from above. When we complained we were laughed at and they stuck a tissue in it.
3. The bath and hot water is not working or non existence. I overheard other people complaining about it in the reception.
4. The key card stop working every time we left. This means we made numerous visits to reception for a new card which unacceptable.
5. The staff were rude and inattentive. We were never talked it in a polite way, and the lady at the front desk was patronising about they were fully booked which is rude.
6. There was holes in the wall that were not fixed.
7. Room cleaning came to clean the room but only changed the bins.
8. There is no cutlery or kettle in the room which put me off completely. They have a fridge filled with alcohol but i have a young child who kept opening the fridge.
Pros
1. The bed was comfortable although it didn t seem very big.

Overall, I wasted my money and it ruined my trip. So upsetting they way me and my family were treated. Everything was wrong and the staff attitude was appalling considering I had a young child.