Came for maintenance of my company fleet vehicle. ...

Came for maintenance of my company fleet vehicle. They did not have my appointment on record despite me calling several weeks ago for one. Although they let me drop off the vehicle that day, they did not start working on it until the next day, resulting in delays.

On day of pickup, they had no record of payment by the fleet management company so I had to call the latter party and have them explain everything (i.e. the bill goes to the fleet management, not to the driver). Overall poor communication.

The staff are nice and seem eager to help, but my overall experience was less than optimal for the aforementioned reasons.