This company is horrible! Im trying to refinance r...

This company is horrible! Im trying to refinance right now to get away from them. I have requested documents from them numerous times they say there is a wait of 72 hours to get anything outbound. I wait to see if the docs show up and nothing I'm still trying today to get them and this is going on my 4th attempt! I have never had so many issues contacting a company and getting my issue resolved. All I want is a document sent to me you wouldn't think it would be so hard. I feel like they are stalling me and my refinance. This company is causing me so many problems and I can't wait to have them behind me if i ever get the docs!!