The lobby is lovely but when you look at the ceili...

The lobby is lovely but when you look at the ceiling they have black watermarks showing that they in desperate need of a refurb.
Went there for a high tea with group of friends, expecting a good service from a place that called themselves 5 stars hotel, but what we got was a horrendous service! When we asked questions, the waiter call (Suresh/Naresh) said : "Did you read the menu?" and made a very rude comment by saying :"This is the normal hightea - where English people normally do".
We were in absolute shock with the comment! We should have walked out after that - but we try to be positive and stayed. It was the worst decision, because nothing went right afterwards.
Food amounts were inconsistent - missing dishes on the plate, the food and drinks take forever to came to our table.
The tea pot were made of metal and that turns really hot when you hold them.
Will never ever come back to this place!