The historical details of this property were lovel...

The historical details of this property were lovely and the decorations for the holidays were impressive. The staff at the coffee shop and the initial valet were great. However, the overall customer service experience at the hotel was very disappointing. For the price point at this hotel and the service received, I would recommend other hotels in the area, such as The Jefferson, Boar's Head, or even Keswick. I probably would NOT return.

Our kids DID love the indoor pool, which again had really interesting historical detail and they loved the indoor arcade. I just did not feel that it was worth the investment. Customer service is important to me, and I did not receive that as this property.