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Natalia Bonifacio

3 years ago

Terrible service! Dreadful! They clearly don't car...

Terrible service! Dreadful! They clearly don't care if they receive bad reviews, they don't care at all! Our brand new microwave stop working and we have been on the phone with them for the past month trying to get them to send someone to fix it. They always come with an excuse: first there's was no appointment booked with the agent engineer from Prestige company, I call this company and thats what they said: no appointment was booked! Then it was because of the snow, then the most ridiculous excuse was: the engineer couldn't find a Car Park!!!!! Seriously!??? They told me the solution for this problem is to make sure that there's going to be a car park!!! again seriously!!! we are a business in central London, how are we responsible for making sure there's going to be a car park??????? This is the engineer responsibility. Don't buy from them, there's only bad reviews! clearly they don't care! So please stay away don't waste your money and your time to be stressful and frustrated for a company who doesn't care at all!!!!!!!

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