Jo

Review of ELECTROLUX S.E.A PTE LTD

Terrible after sales service for washing machine. ...

Terrible after sales service for washing machine. I would have put zero stars if this was an option. The Electrolux washer was bought in in 2020 and after about 6 months of use, the circuit board was apparently damaged and thus the washer cannot be started! Calling the customer service rendered no assistance at all, only to tell us to wait for the spare parts with no ETA in sight! The least they could do is to provide a temporary washer or replace it with another set until the current one can be fixed and returned! It's been almost a month and not only are they not giving us any temporary solution, the customer service refused to connect us to the manager for escalation, giving some silly excuse that the call cannot be connected. Customer service at its WORST!