Danby is very good at having people respond to onl...

Danby is very good at having people respond to online comments like these or on retailer sites. If only they were as good with their follow-through on customer service. Apologizing and asking people to contact customer service to resolve their problems is useless if the customer cannot get through (no responses on the phone) or receives nothing more than automated responses to emails or to Danby's online contact form. I have been waiting for a response from an actual human for weeks about an existing case that I thought was essentially settled with the expectation that I would be receiving a replacement for my brand new, non-functioning freezer. The contact instructions provided on their customer service phone line are either misleading or entirely false. They will not respond within 20 minutes, 2-3 hours, 2-3 business days, or even 2-3 weeks. I am approaching the conclusion that I will have no choice but to purchase another freezer (obviously a different brand) and pursue other remedies for the money I wasted to purchase and dispose of the Danby freezer. I also expect to see the standard response to this comment.