Please note this review is being left at the reque...

Please note this review is being left at the request of Boniface Heirs...

Recently purchased my vehicle from Rosner Chevrolet, but prior to my first service, the dealership was purchased by Boniface.

We scheduled an appointment, but weren t on the schedule when we arrived. The gentlemen in the bay taking our car apologized and said they were having some transition issues, but they would take care of us. However, our service person Cliff decided to blame us for the error and proceed to tell us that while we could get the oil changed, he couldn t promise they had time to look at a possible warranteed safety issue. I cut him off as I didnt appreciate his tone and he promptly called me out for my unnecessary attitude. When I finally got him to stop lecturing me by imploring him, multiple times, to let s both move on, he begins to offer me all sorts of additional services like filter changes and tire rotation. I ask him why we have time for that, but not a safety issue and he tersely told me it would be seen to.

Then Cliff proceeds to put a paper in front of me informing me they have been bought out and in order to continue with the free oil changes that were included with my purchase, I would have to agree to having a Boniface sticker and license plate frame on my car. I told him that I won t sign it, and trying not to waste his time or mine, as it s not an issue he has authority on I ask for the service Manager. Cliff proceeds to continue telling me why the form is perfectly reasonable, while I continue telling him I m trying really hard not to get into it with him, because only a manager can assist with this.

Finally get the service manager and he,
Sorry didn t catch his name and he didn t give me a card, and Cliff proceed to explain to me that this form is necessary because Mr. Heirs would lose money if they honored the oil changes and Rosner took all the money set aside for those oil changes with him . My comeback was that as a finance professional what this says is that Boniface did not perform their due diligence prior to purchasing the business and therefore did not properly price their offer. I didn t say this at the time, but will say it here. We all know the oil changes are an incentive to get you in the door, and a nice one, but the goal is to get me to have other services done that will make up the oil change cost in the margin.

At this point I was beyond late for work, as was my husband who was dropping me off. Boniface couldn t replicate the issues I was having and there was no code. I am having new issues since leaving, not blaming them, just saying. So in one visit they have lost my trust, which is a huge industry issue, so my time and money will be spent elsewhere.