Shawn Rouse

Review of Showboat Casino, East Chicago,...

Hotel and Valet staff were very rude and unprofess...

Hotel and Valet staff were very rude and unprofessional. They talked back to me, belittled me, and would talk over me continuously. When we first arrived at the hotel the valet came to the car and we said that we were going to check in and then come back for our luggage, he responded with, "O no your not. You are getting everything now and taking it into the hotel." I think he could have worded that in a more polite way. There were ton of cars in front of the casino blocking a path to the hotel, I think that I could park in front of the hotel for 5 mins to check in. When coming into the hotel to check in they informed us that because we didn't check in by 9:00pm they canceled our room and gave it to someone else. After arguing with them for a great deal of time, they finally gave us a room. After getting to our room we found out that it was smoking and called the operator to get the non-smoking room we reserved two weeks ago. She informed us that we are not guaranteed a non-smoking room no matter when we reserve the room, even if it was a month in advance. I also asked if we could get a non-smoking room for the 2nd day and she informed us that we have to check in the morning. She said that she does not know if there are non-smoking rooms available even a day in advance. They must give these rooms out on a first come first serve basis. During this whole process the staff was so unprofessional and so rude to me, I will never come back to this casino. I even tried to get the names of the staff to report them to management, but one of the ladies would not give me her name and would turn her badge around so I could not take it down. I think that she was kind of worried about her job. There are a lot of casinos out there and I know that others will treat you better.