Rose Traul

Review of Shawnee Mission Medical Center

I've been a patient of SMMC since I was a baby, an...

I've been a patient of SMMC since I was a baby, and continued going there as an adult as that is where I've always gone. The WHOLE SMMC system is a mess, from physicians, to billing, and ESPECIALLY the ER. While there are a few diamonds in the rough, most every one there is incredibly rude and blows off any of your health concerns. I had a very serious and potentially fatal health condition that went unnoticed for YEARS as every doctor I saw just blew off my symptoms. Finally, after discovering it, I had major surgery and was in the hospital for five days. After I recovered, I started having issues, and yet, despite having major surgery, my complaints were once again ignored and blown off. I ended up AMAing from an ER visit because of how goddamn rude the doctor was.

Now, because of this, my insurance was not going to cover the bill, but instead of receiving a bill, I get debt collectors hounding me because for some reason, the address they had on file for me was some random place that I had never lived. My address hasn't changed in years! The billing department is just handing out random addresses now, apparently, just to get debt collectors after you for a bill I NEVER RECEIVED!

Funny thing, I was so used to being treated rudely and having to wait months just to see someone. I go to KU Med ONCE, and not only do they treat me seriously, they actually come up with a treatment plan for a condition I developed due to the surgery, that EVERYONE at SMMC ignored. I was a patient here my whole life, but not anymore. Seriously, just go to KU Med. It will save you a lot of time and stress.