1, safe box was broken and took hotel two days to ...

1, safe box was broken and took hotel two days to check and change room
2, air-conditioning control was broken. Either stuck at 22 degrees or 27 degrees. Almost caught a cold.
3, spa is super short staffed. Couldn't book a massage for the 7 days that I was there
4, staff seem very friendly but don't really take my requests seriously.