Jeff

Review of Millenium Broadway Hotel

This place was just awful. Gave it one star becau...

This place was just awful. Gave it one star because nothing leaked and the bed was pretty good. The experience, however, was just awful.

We booked hotel rooms here for several of my associates and myself during NRF. Most, upon seeing the state of the rooms, immediately booked somewhere else. Reasons? Sheets piled on the bed instead of it being made, obviously not cleaned and "smelled funny". I ended up staying. I got there Friday the 11th. My room wasn't cleaned until the morning of the 14th. During my entire stay, the housekeeping cart was parked in front of my door. I called down every day and every day I was assured that my room would be cleaned immediately and that the cart would be removed. I finally started pillaging the cart (with housekeeping's blessing) for fresh towels.

My travel coordinator finally called the manager on Tuesday the 15th - unbeknowst to me, she had tried to schedule a room there for training on the 12th but was told that they could get us a room but couldn't provide food (there is a restaurant on premises) and couldn't allow us to have any brought in. Not even coffee and soda. The manager apologized profusely and promised even to try to make my stay right by sending something nice to my room to make up for my stay.

Of course, nothing showed up... but they did finally remove the housekeeping cart.

Add to that little things like going to the front desk to schedule a wake up call and being told that I should just call down from my room instead (to the front desk, mind you... not an automated system).

In fact, the only thing that showed up promptly and when I expected it was my bill.

Last fun experience - Leaving to catch a plane on the 16th. Asked the bellman to get me a cab. He gave a heavy sigh, shrugged into his coat and walked out the door. He took the time to actually hug a guy parked at the curb, walked out onto 44th street for 15 seconds, then looked at me and said, "can't you just get an Uber?" He then hinted he wanted a tip. I pretended I didn't notice as I pulled out my phone to get an Uber.

This place is terrible. The entire staff feels like they want to do anything else than help you. I am guessing the other 5 star reviews are planted but I don't know. I can't see how anyone had that great an experience here.

UPDATE: Oh, now I get it... after I posted, all of a sudden there are a ton of 5 star reviews with no words or the same theme of "really convenient to Times Square". I guess it is easier to spam your reviews than to actually help the people staying there.

Notice that the longer reviews are also the lowest ones.

There are a lot of other choices in Times Square. Use any of them.