Thomas Herzsprung

Review of IKEA Deutschland GmbH & Co KG

Experience report kitchen:

Experience report kitchen:

I wanted to buy a kitchen in Ikea on May 11, 2020. When I arrived in the kitchen department around 2 p.m., I was informed that the waiting time would be about 2.5 hours.

After a maximum of 1 hour we were already there and were allowed to plan the kitchen with the help of an employee. This process was completed after about 2 hours. A delivery date was agreed 4 weeks later. This should be feasible even though we have 3 custom work stations. I was skeptical if everything worked.

The date was confirmed 3 days before delivery.
One day before delivery, the time window for the delivery was restricted from 2 p.m. to 9 p.m. to 2:10 p.m. to 5:10 p.m.
On the day of delivery, I was called by the shipping company 1.5 hours before delivery.
Delivery took place at 3 p.m.

And I have to say I'm thrilled:
1. Delivery came on time
2. Delivery was completely complete with over 120 packages
3. Drivers were polite and helpful
4. No package damaged
5. Worktops were delivered with special corner impact protection.

I can definitely only find good words.