George Dipp

Review of Fairmont Scottsdale Princess

They Lost my reservation. Absolutely terrible. Kep...

They Lost my reservation. Absolutely terrible. Kept us in the lobby at night with waiting for over 30 minutes to call and get the reservation sorted out at 12am while my toddlers to slept in the lobby.

This is the worst part.... I offered to just pay for the room and told them to credit me when they got the reservation sorted but the girl at the front desk was not willing to help while my kids slept on the couches in the lobby. Finus the night manager was terrible and Taylor the front desk reception girl was clueless. Customer service here is terrible. Neither of them could create a solution only more problems.

Add to the fact they left me standing at the desk for twenty minutes while the staff waited in the back room.

Last time I will ever stay at this place.... terrible.

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