We lost our flight to KY. They gave us a voucher t...

We lost our flight to KY. They gave us a voucher to stay overnight in this hotel. It was crowded and a long waiting queue.(we waited for a long time)
We were tired coming from abroad. They gave us a voucher for dinner, we waited for a meal that wasn't according to our expectations. Anyway, I lost my necklace and as kh ed the receptionist who gave us an address to send an email to them, but we received no answer and no follow up. It was a bad experience. Thanks.