Dissapointing. Drove a 314 mile round trip after b...

Dissapointing. Drove a 314 mile round trip after booking for my wife to feed and meet the Servals and the Meerkats. First of all first impressions of the farm were run down, no real atmosphere to the place and very few animals to see. Woodland walkways to wander round to see wildlife with interactive items for children dotted around. Many of these were well overdue a paint job or replacing and showed a complete lack of care.

We arrived and met our guide at 2pm as per the time agreed. Whilst the young chap who showed us around was pleasant and informative giving us and the other couple time with the meerkats, it was when he said right you can go and get a free drink before leaving. This seemed odd as we hadn't fed the Servals which was the main reason for us going such a distance. We asked him and he said that they hadn't booked us in to see the Servals and because they had already been fed we couldn't see them. When we approached the main desk about this they denied all knowledge and some rude goofy toothed man said well you can't see them and that's the end of it. No apology, no refund, no offer of a return visit. Basically happy to take your money with no interest in offering a memorable experience. There are far better places that genuinely care for their animals and visitors that should be considered over this place. We are pursuing a refund and have voiced an opinion on their Facebook page.

Re hoo farm response.



I will be raising the issue on my upcoming radio production too as there appears to be a considerable number of other disgruntled visitors to your farm.

As for your animal welfare, I have approached defra to establish their last visit