Sara S Review of TLC Plumbing & Utility
Selling a house in Edgewood. The 5 year old tank-l...
Selling a house in Edgewood. The 5 year old tank-less water heater was not keeping water hot. Realtor had a general contractor look at it. He and his plumber friends didn't know what was wrong with it, couldn't fix it, best he could do was offer to replace it at ~5K. My realtor then suggested having TLC look at it. Even though I've heard TLC is pricey, and they required payment for time spent once they left Albuquerque proper, I figured it was worth it if they could fix it instead of replace it. Quinn was the service technician. He called me on his drive out there, explained what he thought it was going to be - that is just needed to be flushed. When he got there and looked at it, he called again and said he was the process of flushing it, confident that was going to be the solution. Called again after and confirmed everything was working great. So for 250 bucks the heater was working great. It made my day not having to replace it, and explained to him that the contractor could only offer to replace it. He agreed that he'd make more money to just replace it, but it didn't need it. So I appreciate the honesty and professionalism of not gouging unsuspecting customers by recommending only the necessary services.
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