We didn't stay, but we did have the Buffet at IL B...

We didn't stay, but we did have the Buffet at IL BAROCCO,
First the place looks the same as it did 15 years ago, however the standard in IL BAROCCO has dropped, I called in and booked a spot for 5:30pm, and when I got there all the way from Brisbane, I was told that they can't find my booking, this was also the same with someone behind us, lucky they found us a seat, there was anoughter family who came in later and there booking was lost also, so 3 in the one night is pretty terrible , good customer service would have given us a discount for the mess up, but that didn't happen.
Second, what happened to the quality of the food, the Buffet used to be what I used to brag about and now , I wouldn't recommend it, the seafood wasn't fresh, however the meat was good, the coffee was pretty terrible, and the desert , well lets just say that that part has dropped big time, this is not a cheap buffet, and too be honest, when I pay a premium price, I expect quality.
Would I come back, NO, I think I'll go to the casino buffet or QT next time.