i was disappointed, from the fact that we got char...

i was disappointed, from the fact that we got charged twice for the cabana rental and had to wait 35 minutes for someone to give me something in writing about the refund. yes, they don't give you a receipt for the refund. I am supposed to take their word for it. Then because of this,we are late for our massage and the lady at the spa said they could not honor my reservation so I was not able to get my massage. Very disappointing for a first and last time guest .