After buying a sofa, I had to make an appointment ...

After buying a sofa, I had to make an appointment with the warehouse to rent a truck and remove it.
I called 30/40 times, no answer.
I went through the reception, telling them that it did not answer ... they still passes me the deposit, which once again does not answer.
When we see the number of people hanging out in the store, they really do not care about us. I will try to get my deposit refunded.