Leo Br- Tay

Review of Augusta Marriott at the Conven...

Beautiful hotel, nice rooms, but HORRIBLE manageme...

Beautiful hotel, nice rooms, but HORRIBLE management, naming Stephanie (if that is her real name. I was so frustrated that I didn t remember to get her name and she was off by the time I returned to the hotel after checking into another local hotel. Her manager gave me her name). She was EXTREMELY rude and unprofessional. I get it, I arrived before check-in time but I made several calls hours before arriving, stating that I was traveling 9 1/2 hours with a wheelchair-bound child that if possible, I would like to check-in two hours earlier than their 4pm policy. I passed through Waynesboro where relatives lived to arrive for a wedding that weekend in Augusta so if I was told it was impossible to check-in early, I would ve stopped in Waynesboro. She needs customer service training to learn how to kindly address the hotel patrons! And her manage needs customer-resolution skills because my complaint was not properly handled by him.