Lindsey Taylor

Review of Lou Fusz Toyota

Really slow and bad customer serivce in the servic...

Really slow and bad customer serivce in the service department, some of these guys are downright incompetent. I dropped my car off on a friday morning, they told me to come in monday. I came in, they said they didnt know why they had asked me to come in. went to the service desk, the guys there completely ignored me for 20 minutes even though they werent serving anyone else, one guy was just texting. Finally I find out monday evening they forgot to start the claim paperwork and the inaurance had been calling and leaving mesaages and hadnt heard from them. The 2 people I had talked to in parts and services had forgotten to communicate with each other to start the claim.... shocker