Adrian Parra

Review of Toyota of Lewisville -- RML Au...

Quick to jump on a sale!! They let us drive out of...

Quick to jump on a sale!! They let us drive out of there with the vehicle of our choice by us simply giving them a "guesstimate" of our income. Then they call us two weeks later to come in and finish signing the finalized paperwork. Turns out the payment we initially agreed upon was not going to happen, that due to our income not being exactly what we guessed, the payment was going to be 200 dollars more. We eventually had to settle with another vehicle not of our choice. When I walked in there I was looking for information, what we needed, what we can afford, what documentation we are going to need their inventory etc. Instead they quickly ran our credit, took GUESSTIMATES of our income and ran with that. Then when the numbers we off they change up the payment plans on us! When I ask for my trade in back, because we want to go somewhere else, they said it's already been sent off to auction! I didn't have a choice but to settle with another vehicle. So the whole sales process just seemed completely backwards to me. Not what I expected. I DO NOT RECOMMEND USING LONESTAR TOYOTA OF LEWISVILLE FOR YOUR NEXT CAR PURCHASE.