A Bates

Review of germain toyota

I called around 11 today to verify the vehicle was...

I called around 11 today to verify the vehicle was still available. I asked if we could discuss pricing over the phone/text and was told it s best to come in. Ok so we set arrival time appointment for the evening to check out the vehicle. My daughter took off work just in case we liked the vehicle in person and the price was right so that she could drive it back home. We drove over an hour and twenty minutes only to arrive and be told the vehicle sold over the phone ten minutes before. The young man offered gas for my troubles. The issue I have is with the way they apparently do business. If one sales person has paperwork being processed on a vehicle already then why allow another sales person to set up an appointment for the same vehicle. This was total waste of my time, mileage and my daughter s PTO. Used sales dept. should maybe think of a better process or procedures to handle situations like this.