we have been coming to this location for 28 years ...

we have been coming to this location for 28 years and have leased one or two BMW's every three years. this dealership changed hands. things have never been the same. It appears they cater to a younger crowd now. and the general manager who I called and left a detailed voice message twice has never called to discuss the problems. our 2 BMW leases are finished in December and so are we. After 28 years.