XU YING FENG

Review of Sofitel So Singapore | The Sin...

Very unprofessional!!! Ignore the customer!

Very unprofessional!!! Ignore the customer!
The male receptionist does not respect the customer. I checked out this afternoon around 13:10. The male receptionist help me check out, but when I talked to him, he ignored me and talked with other colleague laughing!!
What s more, I asked him whether he could help me check the hat is left in the room or not, he just totally ignored me. I asked again, he just gave me perfunctory response.
I waited a long time in front of him, he just ignore me. Then, I asked the result. He said no. But his colleague, who is very nice, showed me hats, and asked me which one is mine. I am so disappointed with the male receptionist, my hat is here, and he just said no. And his ignorance really made me mad.

The front desk service of this hotel is very unprofessional
When I checked out today, it looked like a male receptionist from South Asia had a very perfunctory attitude. I asked him twice to find out if the hat is in the room. The first time I heard it directly (because he confirmed my hat) but he didn t respond.
The second time I promised to help me find it, but I was waiting for him and ignored me until I asked him but said no. In fact, the female colleague next to him was very kind and asked me seriously what the hat looks like and then took out an example of the hat. The first hat is mine. So why did the male receptionist say no? Is this playing me?
At the same time when I was talking, he was chatting with his colleagues, laughing, not listening to me at all? ? ? The hotel staff training needs to be strengthened. I feel that I am not respected at all