C Lauer

Review of Beauty Pools Inc

Terrible company to work with!! Horrible customer ...

Terrible company to work with!! Horrible customer service!! The owner is NOT nice!! He doesn't take pride in his company at all.
I was never given all of my options with designing the pool. They scheduled to plaster the pool on a day that was calling for a storm. Unfortunately before they were done plastering the storm came through and pool needed to be replastered!! The coloring of the plaster looks awful!! It isn't the color I was told it would be. It's very streaky. You can see marks in the pool where they walked on it.
I was told that the spa would be completely tiled and after coming out to TRY to tile the spa 3 TIMES half of it had to be taken out and left untiled due to the fact that the guys couldn't get it to look right. Very disappointing. Also, while the pool was being acid washed, before water even went in it, their guy spilled acid on the concrete around the pool and it left black marks that the owner refused to fix!! He told me it didint look that bad. It looked awful so we paid to have it replaced with another company. Not only did the concrete around pool look awful because of the black acid stains, the color of the concrete was not "tan" like I had picked. It was a salmon color which looked awful!! Salmon colored, blotchy and huge crack in it the first year!! They were not willing to do anything for me with any of this.
I would NOT recommend Beauty Pools!!