Linda M

Review of Sofitel Miami

I liked my visit. The hotel is nice, the staff "in...

I liked my visit. The hotel is nice, the staff "in person" was cordial and my room was clean. Now, unfortunately if you forget your personal item... Good luck! When I happened to forget one of my items, I called the hotel it took forever in a day for someone to pick up. The person that answered quickly blurted out I need to be transferred, and connected me to an automated line. I left a detailed voice message; the day of my visit 2/11/2017 and the room I was in 923. Till this day I have yet to hear back from anyone.