As regular and loyal customers over many years, my...

As regular and loyal customers over many years, my wife and I have always enjoyed the shopping experience associated with your Glasgow store in Buchanan Street.
On the afternoon of Wednesday 15 January 2020, we had the opportunity to visit again searching for bargains amongst your sale items. We found some to our liking and eagerly snapped them up and took them to the nearest cash point in one of the Ladies-wear departments. Your sales assistant was Wilma Gray.
Our normal good shopping experience in your store was further enhanced by the exceptional customer service provided by her. Not only was she polite, friendly and ultra professional in her attitude towards us, she also took great care to prepare and fold the items we had bought ready for packing in our HOF plastic bag. When she learned that we sending our purchases to family in Canada, she went the extra mile with additional wrapping for greater protection.
Wilma is the epitome of the good Scottish, caring sales professional, the like of which is hard to find in retail shopping these days. She is a credit to herself, her department and to the remaining House of Fraser stores throughout the country. Treat her well, qualities like hers don't show up very often.

Isobel and Jim Stables