Beth Duffy

Review of Little Caesars Pizza

The management here obviously doesn t care about t...

The management here obviously doesn t care about their job; they re just in it to leave for the day. The other employees seem to be doing the best that they can with horrible management running the location.

I ordered over the phone to ensure a fresh order. I was told the order would take 30 minutes because they were very busy. When I arrived, it was 9:03 so the lobby was closed. There were people in the lobby, so I knocked on the door and asked if I could come in and pay for my order since it was already made. I was told by the employee that I had to go through the drive thru. I wasn t happy, but I obliged and walked back to my car to go through the drive thru.

The drive thru line had 7 cars in front of me. This location is VERY slow at the drive thru, so I called the location and asked if I could just come in and pay instead of waiting ANOTHER 30 minutes for my order (which would be cold by then). The employee who answered the phone was sympathetic and asked the manager. The manager did not care and just said no, she has to wait in the drive thru .

As a retail manager myself, I understand wanting to get out of work, but when customer service suffers and you lose patronage because of it, it s time to make management changes. I won t be returning to this location.

I wanted to submit this through their website instead of on google, but this location is not available to select.