The worst online service ever, shipment arrives 10...

The worst online service ever, shipment arrives 10 days later, customer service replies to emails very late and they cannot even fulfil your order. Ordered an item VIA click and collect, went all the way into store to collect with them telling me the order could not be fulfilled. Why advertise stock you don't even have? Never again will i order from their online store, this has happened way too many times.