Neil Schneider

Review of DePaula Chevrolet, Inc

I wish I could say I had a completely positive exp...

I wish I could say I had a completely positive experience, but I can't.
I purchased a 2014 Kia Soul in cash for $5500 from DePaula on Thursday 3/5/20, within one day of purchasing I noticed an odd sound/feeling coming from the front end tires. Almost like a rubbing, fluttering sensation which is most notable around 25mph but still lingers at higher speed, just not as prominent. I don't know if its just the tires or something more serious.

I contacted my dealer about the issue promptly who said "Bring it into our Maserati site and we'll take care of you." Great. My first day of availability to bring the Kia Soul in was on Thursday, 3/12/20. In order for them to even check out the issue it was going to be $134, however, I was told that if a problem was found and it was covered under Lemon Law they would cover all costs. If not, I would have to pay the $134 and other costs if they found and fixed the issue. So, after giving them $5500 in cash the week before they're now making me gamble with another $134 just to even check out and diagnose an issue that I had since one day after purchasing the vehicle. Pretty ridiculous if you ask me.

I went home and immediately contacted them through email about my experience with the Maserati site that morning. I didn't hear back from them until this Tuesday, 3/17/20, to which I got an email and phone call. I wasn't able to respond immediately due to a busy work day. The manager, Joe, who called me told me I could contact him on his personal number. I called the number provided on Wednesday, 3/18/20, the first call rang until went to voicemail, which was full. The second call went immediately to voicemail, again, which was full. So, I called DePaula directly, the customer service representative told me Joe was off today and directed me to his voicemail within DePaula to leave a voicemail to which I left a voicemail responding with who I was, my car, and my callback number.

Now here we are, Saturday, 3/21/20, with no returned phone call addressing the situation and an imminent shutdown of non-essential businesses on Sunday, 3/22/20, due to the current world health crisis. I can honestly say I will not be doing business with DePaula in the future or recommend them to anyone who is looking to purchase a vehicle. They called me back swiftly within 15 minutes when I was looking to test drive the Kia Soul and as soon as they got my money I can't help but feel like I'm just thrown to the side now. Definitely left a sour taste in my mouth. I didn't want to write a negative review because the experience with my dealer, Jayvon, and the actual purchasing of the vehicle was fantastic, hence the one star. I was even able to take the car home the same day I purchased it which was great, but, my after purchase care and contact has been absolutely dismal. So, unfortunately at this point I have no other choice but to leave this review.