I brought my 2014 FR-S here this past December aft...

I brought my 2014 FR-S here this past December after deployment to get my wheels balanced. The service rep was nice enough and got my car in quickly and efficiently. Unfortunately I waited over 2 hours for my car to get done. Midway through, the service rep mentioned that the tech told him he was using a "special rubber socket" to get my wheels off to avoid scuffing the bolt holes. I was confused as to why the tech would go out of his way to mention that to the rep, and then the rep come and tell me that before my car was done.
When I got my car back, it was evident why he told me. The wheels were gouged around the bolt holes. It looked as it someone rushed the work and didn't take the time or care to avoid doing so. This is not just scratches in the finish, its damage to the metal. Also, the center caps on my wheels were very nice aluminum pieces, and looked like they had been dropped on their face then put back in with a hammer instead of a rubber mallet. The area on the wheels where the weights were placed was not really cleaned well either for better adhesion.
When I pointed this out to the service rep, he told me that tech does great work and never had a complaint. Even when I showed him the discrepancies firsthand, he just stared at me dumbfounded like I was crazy

Edit: No one ever contacted me