Alex Shlyakhov

Review of California Family Fitness

Would give it zero if I could. The gym itself is g...

Would give it zero if I could. The gym itself is great and the hourly employees are friendly, but holy CHRIST is their corporate customer service bad.

It's a process and a half to join. I work overseas but am home for a couple months at a time. Even though I've been a member before, I have to pay the startup fee again if I want to rejoin. This time, they assured me that I would be able to cancel last minute and not worry about paying extra months. Stupidly I listened.

Well, of course I was called away at a moment's notice. I called in to the club trying to explain my situation and cancel my membership, but was told I needed to email membership services. "I'm literally at the airport about to get on a plane and then won't have email for a month" "Well, that's your only option."

Now I'm dealing with membership services and they are equally horrible. They refuse to be lenient for any reason, even though it's clear I used my membership on a daily basis up until I left at which point I haven't used it once because I'm out of the country.

It's not even the money that's important, I actually LIKE the gym and my family have all been members there for yeaaars. So when I'm home, I'd like to use that gym. But the way they're treating the whole situation, NFW. Spread the hate people, CAL FIT SUCKS!