Did not get to I reserved 4 months ahead of time a...

Did not get to I reserved 4 months ahead of time and was told "sorry we are sold out", given inaccurate information on passes upon check-in, we mysteriously charged an "unexplained" $533 from my account the first night at 1pm; went to front desk and it couldn't be explained and was advised to talk to accounting in the AM. Took five trips to front desk and two calls to my bank to get funds reversed and back in my account. Some of the activities on the paw pass are poorly operated and have flaws that pack members running them just shrug off. Our bed did not have blankets or proper sheets, hair dryer was broken, no mircowave in room we were placed in but should have had one in the room I actually booked. My sons shoes were stolen, or we think, atill waiting to hear back from lost and found from 11am today.No apologies or offer of making things right. We have traveled to Wisconsin Great Wolf and the extra two hour drive is well.worth it. The guy working Magic Quest was amazing and built a relationship with my older kids, Sue from the Candy Shop was informative, apologetic and so much fun. We enjoyed the family time, water park and Magic Quest....but no somewhere we would go again.