'Hello. First of all I want to thank Sarah who was...

'Hello. First of all I want to thank Sarah who was very caring and understand our discomfort. We made reservations at the hotel for the holiday season. Arrival on site 1h morning sum we received by a guy at the desk thief who told us we have to pay $ 200 because he not see our reservation as it is he himself who sent a driver the airport to take us. When we refused to pay. He was told we will stay in the hall until tomorrow morning. No dinner arrived the children were very hungry and my husband told him call the police it was theft. At the end he sent us to the old rotten residence while they renovated a beautiful part of the hotel. The next day I changed rooms in the same rotten residence until the arrival of Sarah who installed us in the new construction. For the kitchen sincerely you are very far from a 5 star because all my life I have been traveling in this range. The cuisine is not refined and everything has changed in the establishment. Go to Spain to see a little 5 star everything is refined and high range from salad to dessert. Otherwise the region is beautiful if you want a guide Georges is trustworthy the driver Ramez and Ahmed are excellent. Not the slightest problem in our excursion I also thank Habiba the hostess big kisses to Sarah Thank you