If I could give no stars I would. This agency is o...

If I could give no stars I would. This agency is one of the worst I came across. They have incompetent untrained aides where I find it amazing that they have certifications, or do they. My mom used a hoyerlift because she was bed bound and needed to be fed and cleaned. The aides did none of that in fact one aide in particular threw my mom's food out, didn't feed her or change her and feel asleep in the room next door. Another aide dropped my mom from the hyerlift. I had to throw her out of my house. Complete incompetence and don't care attitude The administrative staff, especially Carrie, is the same. Carrie and the director do not care about your personal situation. They have no compassion and take no responsibility for the shotty, shameful treatment they give to their clients. There were days when the agency did not have an aide to send and left me alone with my mom who was incontinent, crippled and could only get moved with the hoyer lift. DO NOT USE THIS AGENCY!!.