If there were a choice of Less than (1) star I wo...

If there were a choice of Less than (1) star I would select it....Just waiting for my 4 year contract to end. I received a letter almost 1 year ago to unplug any lamp plugged into the wireless module that turns the light on/off. Spoke with Support 4 months ago...."That hasn't been sent to you yet? We will get one out to you immediately". We put the alarm system in because of an emergency alert pod so my wife could reach me in an emergency.......That was a joke: I have yet to be successful in getting support to change the notification from my email to a text to my cell phone. The control panel communicates with Vivint over my WiFi connection. There's been several times that my internet service has been down. The control panel is intermittent at best in sensing the connection loss. Finally, the recent interface that is called "A firmware update" sucks. Prior to the update the panel contained pleasant easy to read icons. After, the panel has "small" & "Unfocused" icons. Last fall we saw the CEO of Vivint on Undercover Boss....My thought was "He doesn't know anything about the poor service in SE Arkansas."