If there was a way to rate this place zero stars I...

If there was a way to rate this place zero stars I would. This is our 3rd year coming to a convention here with our mother at the Homestead Omni Resort and I can assure you it will be the last. In prior years the children s meals have bofeen included since we are with the presenters the convention. Upon arriving we found out that this is no longer the case and in order for my sisters and I to eat this weekend we would have to pay a sum of over $600, even though we had paperwork stating that everything was complimentary. The manager Keith then said to my mother I don t understand what makes you think you don t have to pay for your children s food. So after many tears and talks to management and no luck with the meal plan we finally made it to our room. We requested a room with non-joining rooms and were placed in a room with not 1 but 2 joining rooms. Usually when I don t complain but if we are paying over $500 for a room, I would at least expect that one small request could have been met, in one you could here the man snoring louder than a freight train, and in the other you could here many arguments as well as what seemed to be the sound of them snorting of drugs. The fire place didn t work, and maitnece took hours to come fix it. There was only 1 bed for 4 people to sleep on ( we requested 2 beds), so we called and they offered us cots, then tried to charge us for them, and with the condition of the cots they should have been free to begin with ( nasty and very uncomfortable, I could feel every spring poking into my back). We requested extra robes, slippers, blankets, and extra pillows in which we never received. After the first night (while my mother is working) a manager knocked on the door and asked when we will be leaving the room since we were only booked for 1 night and not 2. Which was NOT the case, she did some digging and found out that I was indeed correct. Later we were in the game room and they don t give change to play the machines, so we went to all the restaurants and stores on site and every single one said with an attitude that they won t give us change. Then that night my mom found a bug in her $12 wine. The Finally came the day to come to check out. They have a vallet service so while my mom was finishing up a few work things we decided to get the car and pack up. In the previous years the bellboys have always handled the luggage cart and take it down to the vehicle for you. There were about 10 bellboys that just sat watched my 15 year old sister struggle to push and turn this massive cart. I begin to load the car as everyone of them just watches. After about 10 minutes of struggling a bellboy finally decides to ask if I need help at which point I had one bag left to pack in. I mean the assistance would have been nice 20 minutes prior when you watched my sister struggle. In the mean time my other sister was inside at the front desk speaking to the manager (again Kieth), the only thing he said was I assume your Mrs. such and such s daughter considering the amount of complaints. I m sorry they didn t help . And that was it. For it being such a well respected, fancy, expensive I felt like we honestly felt we were at a motel 6. In fact I think we would have a better experience there. We did find out it is under new ownership which probably explains the quick downfall of the resort so none the less, If you want to pay a ton of money to be treated like trash and unwelcome The Homestead Omni resort is for sure the place to be!