For me, Caesars Palace has been the epitome of the...

For me, Caesars Palace has been the epitome of the Las Vegas experience. However upon my arrival I was very let down to what expectations I had for my first Vegas encounter. After walking endlessly through the Casino to find the lobby to check in, I was welcomed by the staff. I was advised that the room I purchased did not have a bath so I opted to upgrade.

The room's floor was sticky, the air conditioning had been turned off as the room was not occupied for some time. The bathrooms wreaked of urine and sewage, which the un air-conditioned room baked into the air. After filling every sewer entrance with water we were able to stifle our way through the night.
Considering our flight arrived so very late all of the accommodations had closed. Dinner was spent at the American restaurant which was extensively overpriced and mediocre food.
Games were over flowing with patrons and safety did not seem paramount during a pandemic.
In the morning, the line for the pool was down the hall from the tower we stayed in and with the checkout time in mind do not allow us to use any of the facility.

After staying I was extensively charged resort fees for the previous day and the current day. Attempting to discuss the issues with the staff was left wanting as there was no customer service and was given the run around with various phone numbers and billing departments.

I checked an item off my bucket list. I gambled a bit but didn't lose anything but my appetite and my opinion. I feel as though the games were more honest than the hotel.